GDPR Compliance
If you are located in the European Union or United Kingdom, this page explains how Porsana handles your personal data under the UK GDPR and the EU GDPR.
What is GDPR?
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It applies to organisations in the EU and to those that offer goods or services to people in the EU. The UK GDPR applies in the same way for people in the United Kingdom.
Data Controller Information
Imperial Tech Limited
Imperial Tech Limited
Prince Charles Dr, Brent Cross, London NW4 3FP, United Kingdom
Personal Data We Collect
Account Information
- Name and email address
- Company information
- Account preferences
- Billing information
Chatbot Interactions
- Conversation history
- User queries and responses
- Chatbot performance data
- Usage analytics
Website Usage
- IP address and location
- Browser information
- Page visit data
- Device information
Technical Data
- System logs
- Error reports
- Performance metrics
- Security logs
Legal Basis for Processing
| Purpose | Legal Basis | Description |
|---|---|---|
| Service Provision | Contract | Processing necessary to provide our chatbot services |
| Account Management | Contract | Managing your account and billing |
| Customer Support | Legitimate Interest | Providing customer service and support |
| Analytics | Legitimate Interest | Improving our services and user experience |
| Marketing | Consent | Sending marketing communications (with consent) |
| Legal Compliance | Legal Obligation | Complying with legal and regulatory requirements |
Your GDPR Rights
If you are located in the European Union or United Kingdom, you have the rights below. Details of how we use data are in our Privacy Policy.
Right to Access
The right of access means you can request a copy of the personal data Porsana holds about you.
Right to Rectification
The right to rectification means you can ask Porsana to correct inaccurate or incomplete personal data.
Right to Erasure
The right to erasure means you can ask Porsana to delete your personal data in certain circumstances. Use our Data Deletion page to start a request.
Right to Restrict Processing
The right to restrict processing means you can ask Porsana to limit how it uses your personal data in certain cases.
Right to Data Portability
The right to data portability means you can request your personal data from Porsana in a structured, machine-readable format.
Right to Object
The right to object means you can object to Porsana processing your personal data based on legitimate interests, including for marketing.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Conversation history in your dashboard is kept according to your plan — see Pricing.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Data | 7 years after account closure | Legal and accounting requirements |
| Chatbot Conversations | According to your plan | Service delivery; see Pricing for history limits |
| Analytics Data | 3 years | Business intelligence and optimization |
| Marketing Data | Until consent withdrawal | Marketing communications |
Data Security
We implement appropriate technical and organizational measures to protect your personal data.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls and authentication mechanisms protect your data.
Regular Audits
We conduct regular security audits and assessments.
Staff Training
Our staff receive regular data protection training.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us using the information below or start a deletion request on the Data Deletion page. We will respond to your request within 30 days.
Contact Information
privacy@porsana.ai
Data Protection Officer
Imperial Tech Limited
Prince Charles Dr, Brent Cross, London NW4 3FP, United Kingdom
Note: We may need to verify your identity before processing your request. This helps us protect your personal data and ensure it's not disclosed to unauthorized parties.
GDPR questions
How do I request my data from Porsana?
If you are located in the European Union or United Kingdom, email privacy@porsana.ai to request a copy of your personal data. We may need to verify your identity first. We aim to respond within 30 days.
How long does Porsana keep my data?
Conversation history in your dashboard is kept according to your plan. We keep other personal data only as long as needed for the purpose it was collected, including legal and accounting requirements. You can request deletion on the Data Deletion page.
Supervisory Authority
If you believe we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).
Related: Privacy Policy · Data Deletion · Cookie Policy · Terms and Conditions
